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Brain Balance B.V.

Theodoor Colenbranderhof 3

3059 LS Rotterdam

010 - 7470160

VAT: NL861873701B01

KVK: 80973469


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  • Where do you deliver?

    We deliver to the Netherlands, Belgium, Germany and France. Would you like to order something and have it delivered in another country? Please contact us for the possibilities!  

  • When will my order be shipped?

    For orders placed before noon, we try to process and dispatch them on the same day. Delivery will therefore usually be 1-2 working days later. Do you place an order during the weekend? Then we will process it the next working day.

    We ship with DHL and upon dispatch you will receive a track and trace code, so you can follow your package.

    If you are not at home, the parcel will be offered again. It will then be delivered to a pick-up location.

  • What are the shipping costs?

    Within the Netherlands we have 2 different shipping costs:

    €4,95 for a parcel €2,95 for things that fit through the letterbox, such as books. FREE shipping for orders over €75.

    Are you ordering a book and something else from the store? Then it will be sent together as a parcel.

    Buiten Nederland betaal je de verzendkosten die relevant zijn voor dat kan.

  • How do I pay for my order?

    You can pay us using the following payment methods: Credit card, iDeal, PayPal, Klarna (payment within 14 days), SEPA Bank Transfer, KBC/CBC or Bancontact.

    All our prices include VAT.

  • I did not receive a confirmation e-mail. What do I do now?

    Please check very carefully whether this mail has got stuck in your spam filter. Did you really not receive it? Then please contact us, we are happy to help you! You can mail to

  • I have not received my order, where is it?

    Are you waiting for your order longer than 4 working days? Please contact us, we will be happy to check it for you. 

  • I have received my order, but something is damaged or missing.

    We hope, of course, that everything goes according to plan. Is your order not satisfactory? Then please contact us at We will be happy to help you there.  

  • Can I return my order?

    You have the right to withdraw from the contract within a period of 14 days without giving any reason. To exercise the right of withdrawal, you must inform us (e.g. in writing, by post, fax or e-mail) of your intention to withdraw from the contract. You can use the model withdrawal form for this purpose, but it is not obligatory. In order to meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.Effects of withdrawalIf you withdraw from this contract, you will be reimbursed by us for all payments made up to that time, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us) without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw. If you only return a part of your order, the delivery costs will not be refunded. We will refund you using the same method of payment as you used to make the original transaction. We may delay a refund until we have received the goods back from you, or when you have provided evidence of having sent the goods back. You are on time if you send the goods back before the 14 day period has expired.The direct cost of returning the goods is borne by you.

    You are only liable for the decrease in value of the goods resulting from the use of the goods beyond what is necessary to establish the nature, characteristics and functioning of the goods.The right of withdrawal also applies to the training courses we offer. In the case of services, the withdrawal period expires 14 days after the day on which you purchased the service. The same applies to refunds as mentioned above for the right of withdrawal in the case of products. You are only obliged to pay any costs for the service up to the time of cancellation.

    Meld je retour aan via

  • Where can I make a complaint?

    We are sorry if you have a complaint, but if there is still something not satisfactory about our products or services, please send an e-mail to You will receive a substantive response within 14 days of receipt of your complaint.

    Are you not satisfied with the handling of your complaint? You can submit your complaint to the Geschillencommissie Thuiswinkel, Postbus 90600, 2509 LP in The Hague ( You can also submit your complaint to the Disputes Committee via the European ODR Platform(

  • Is there a guarantee?

    All items purchased from us are covered by the statutory warranty. Legal guarantee means that a product is or should be what the consumer may reasonably expect from it. For some products there is also a manufacturer's warranty. This guarantee does not affect the legal guarantee.