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Have a question? Check out the most frequently asked questions below.

Charlotte Labee - Frequently Asked Questions

Delivery

Where do you deliver?

We deliver worldwide. Is your country not listed in the checkout? Then contact us for the possibilities!  

What is the delivery time of the products?

Delivery times vary by supplier and destination:

  • For orders in the Netherlands and Belgium, delivery time is usually 1-2 business days.
  • In the rest of Europe, you can expect your order within 2-5 business days.
  • For shipments to the United Kingdom, delivery time is 2-5 business days.
  • Orders shipped to the United States have an estimated delivery time of 2-5 business days.
When will my order be shipped?

For orders placed before noon, we try to process and ship the same day. So delivery will usually be 1-2 business days later. Do you place an order over the weekend? Then we will process it the next business day.

We ship in the Netherlands and Belgium with PostNL and upon shipment you will receive a track & trace code from us so you can track your package.

If you are not at home, the parcel will be offered again. It will then be delivered to a pick-up location.

What are the shipping costs?

Within the Netherlands we use 2 different shipping rates €4,95 for a package €2,95 for products that fit through the mailbox, such as books. FREE shipping for orders over €40,-.

In Belgium, shipping costs are €4.95 for a book and €6.95 for a package.

In Europe, shipping costs are €12.95. 

Outside Europe, shipping costs are €24.95.

Are you ordering a book and something else from the store? Then it will be sent together as a parcel.

My order

I did not receive a confirmation e-mail. What do I do now?

Please check very carefully whether this mail has got stuck in your spam filter. Did you really not receive it? Then please contact us, we are happy to help you! You can mail to info@charlottelabee.com

I have not received my order, where is it?

Are you waiting for your order longer than 4 working days? Please contact us, we will be happy to check it for you. 

I have received my order, but something is damaged or missing.

We hope, of course, that everything goes according to plan. Is your order not satisfactory? Then please contact us at info@charlottelabee.com We will be happy to help you there.  

Can I return my order?

Return conditions
You have the right to revoke the contract within a period of 14 days without giving reasons. The revocation period expires 14 days after the day you take physical possession of the good.   

Return notification
Report your return via info@charlottelabee.com to revoke the agreement.

Download the return form here.

When do I qualify for a free pillbox?

You are eligible for a free pillbox if you have 150 euros or more of supplements in your shopping cart. You have to add the pill box to the shopping cart yourself and then the discount will be automatically deducted. (*Note: not valid in combination with other discounts.)

Payment

How do I pay for my order?

You can pay with us using the following payment methods: Credit card, iDeal, PayPal, Klarna (post-payment within 14 days), KBC/CBC or Bancontact.

In the Netherlands you can pay with: Credit card, iDeal, PayPal, Klarna (post-payment within 14 days) or Apple Pay.

In Belgium, you can pay with: Credit card, KBC/CBC, Bancontact or Apple Pay.

In the rest of the world: credit card, Paypal or Apple Pay.

All our prices include VAT.

How does a subscription work?

Subscribe and receive a supplement at home every 15, 30, 45 or 60 days. You will receive a payment link from us at your specified payment deadline. The amount will not be debited automatically. Only after payment is made will the product be shipped. 

In addition, you always get a 5% discount on your product with a subscription. The discount is settled at checkout.

You can pause or cancel your subscription yourself. That way you're not stuck with anything!

How can I use a discount code?

You can add the discount code in the information step at checkout. Please note that it is not possible to combine discounts. If an automatic discount is already used then the option for a discount code will not be visible.

My Account

What is the Breintjes Savings Program?

With the Breintjes Savings Program you can save Breintjes in many ways and get discounts on your purchases in our shop. Read more about the Savings Program!

Other questions

When can I take the supplements?

In the supplements intake overview you can find out which supplements you can take and when.

Where can I make a complaint?

We regret it if you have a complaint, but if something is not to your satisfaction about our products or services, please send an email to info@charlottelabee.com. You will receive a substantive response from us within 14 days of receiving your complaint.

Are you not satisfied with the handling of your complaint? Then you can submit it to the Thuiswinkel Disputes Committee, Postbus 90600, 2509 LP in The Hague(www.sgc.nl). You can also submit your complaint to the Dispute Commission via the European ODR Platform(http://ec.europa.eu/consumers/odr/).

Is there a guarantee?

All items purchased from us are covered by the statutory warranty. Legal guarantee means that a product is or should be what the consumer may reasonably expect from it. For some products there is also a manufacturer's warranty. This guarantee does not affect the legal guarantee.

Can I take supplements if I am pregnant or breastfeeding?

See the list of supplements and whether you can take them during pregnancy or breastfeeding here.

Take a look at our webshop's fulfillment process!

Any questions?

Brain Balance B.V.

Theodoor Colenbranderhof 3

3059 LS Rotterdam

info@charlottelabee.com

010 - 7470160

VAT: NL861873701B01

KVK: 80973469

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