You have the right to withdraw from the contract within a period of 14 days without giving reasons. The withdrawal period expires 14 days after the day on which you take physical possession of the good.  

The right of withdrawal also applies to the training courses offered by us. In the case of services, the withdrawal period expires 14 days after the day you purchased the service. The same applies to refunds as stated above for the right of withdrawal for products. You are only obliged to pay any costs for the service up to the time of cancellation. 

Submit return
Please first register your return via info@charlottelabee.com. Then you can use the return portal to return your package: Click here.

Packaging
If you exercise your right of withdrawal, the product will be returned to the entrepreneur with all delivered accessories and - if reasonably possible - in its original condition and packaging:  

• Pack the products in original condition and packaging in a box (if reasonably possible)
• Place the completed return form in the box or place this information in the sign-in email 

Shipping 

• Deliver the package to the post office 
• Keep the shipping receipt well 

Shipping 

The exceptions to the right of withdrawal:
1. When the seal of the supplements is broken, the products are not returnable. 

Refund 

If you withdraw from the contract, you will receive back from us all payments made by you up to that point, including delivery costs (with the exception of any additional costs resulting from your choice of a mode of delivery other than the cheapest standard delivery offered by us) without delay and in any event no later than 14 days after we have been informed of your decision to withdraw from the contract. We will reimburse you using the same means of payment with which you made the original transaction, unless you have expressly agreed otherwise; in any event, no fees will be charged for such reimbursement. If you return only part of your order then the cost of delivery will not be refunded.

Return Costs 

You shall bear the direct cost of returning the goods. You are only liable for the depreciation of the goods resulting from the use of the goods beyond what is necessary to establish the nature, characteristics and functioning of the goods.

Return
You must return or hand over the goods to us without delay, but in any event no later than 14 days from the day on which you communicate the decision to withdraw from the contract to us. You are in time if you return the goods before the 14-day period has expired.

Return form
You may also use the European Model Form of Withdrawal to inform us that you wish to withdraw from the purchase. However, use of this form is not mandatory.