Charlotte Labee collects personally identifiable information in the following ways:
- you make use of the services of Charlotte Labee;
- You have an agreement with Charlotte Labee;
- you make a request for a quotation;
- you visit the website of Charlotte Labee;
- you open the newsletters sent by Charlotte Labee;
- Please contact Charlotte Labee;
- you fill in the contact form on the website;
- you book a training course via the website of Charlotte Labee.
What personal data does Charlotte Labee process?
Charlotte Labee processes your personal data because you make use of its services, have an agreement with Charlotte Labee and/or because you provide this information to Charlotte Labee yourself. Below is an overview of the personal data Charlotte Labee processes:
- first name and surname;
- e-mail address;
- telephone number;
- Address data (Street name, Postcode & Town);
- date of birth;
- other personal data that you actively provide, for example in your correspondence or that you provide to us by telephone;
- Payment details, such as IBAN number;
- When you visit the Charlotte Labee website, it automatically collects data that is sent to Charlotte Labee by your computer, mobile device or other equipment that you use to access this website. This data, includes but is not limited to:
- Statistics on page views, traffic to and from the Charlotte Labee website;
- IP address;
- Information it collects using cookies.
Charlotte Labee has no intention of collecting personal data from persons under the age of 16. Unless they have permission from their parents or guardian.
However, Charlotte Labee cannot always verify whether a website visitor/customer is over the age of 16. If you believe that Charlotte Labee has collected personal information about a minor without consent, please contact us at info@charlottelabee.com and Charlotte Labee will delete that information.
Charlotte Labee collects no more personal data than necessary to provide a good service. If you do not wish to provide certain personal details, this may result in Charlotte Labee not being able to provide the (requested) services.
Purposes and bases of personal data processing
Charlotte Labee processes personal data for the following purposes:
- Provision of services: in connection with entering into a contract Charlotte Labee collects and uses the necessary personal information to make an offer, to conclude and carry out the contract and/or to give advice;
- you contact Charlotte Labee via the contact form on the website and/or place an order on the website;
- to be able to call you or send you an e-mail if this is necessary in order to be able to carry out our services;
- Sending one or more e-mails relating to the agreement and/or services;
- The (occasional) drawing of attention to a product, service, tip, skill, etc.
- Compliance with legal obligations.
Automated decision-making
Charlotte Labee does not make decisions on the basis of automated processing that could have (significant) consequences for people. These decisions are made by computer programs or systems, without a human being (for example an employee of Charlotte Labee) being involved.
Storage periods
Charlotte Labee does not keep your personal data longer than strictly necessary to fulfil the purposes for which your personal data is collected. Charlotte Labee uses a term of 2 years after the end of the contract or service and/or invoice. After that, the personal data will be destroyed or made anonymous. The law can prescribe a different storage period. If that is the case, Charlotte Labee will comply with the prescribed legal storage period. In that case only specific personal data will be kept for the statutory retention period.
Sharing of personal data with third parties
Charlotte Labee shares your personal data with several third parties, such as:
- this is necessary for the performance of the agreement and/or the provision of the services;
- you have given your consent;
- To comply with any legal obligation.
Charlotte Labee concludes a processing agreement with companies that process your data on behalf of Charlotte Labee, in order to ensure the same level of security and confidentiality of your data. Charlotte Labee remains responsible for these processing activities. Charlotte Labee also provides your personal information to other third parties. We will only do this with your explicit consent. Charlotte Labee has entered into agreements with Google (in connection with Google Analytics), her newsletter system, accounting or billing system and her hosting provider.
Charlotte Labee does not sell your personal data to third parties. If Charlotte Labee wishes to process your personal data for commercial purposes, it will only do so with your express consent. You can always withdraw this consent without giving reasons.
Cookies or similar techniques, used by Charlotte Labee
Charlotte Labee uses functional and tracking cookies. A cookie is a small text file that is stored in the browser of your computer, tablet or smartphone when you visit this website for the first time.
Charlotte Labee uses cookies with a purely technical functionality. They ensure that the website works properly and that, for example, your preferences are remembered. These cookies are also used to make the website work properly and to optimise it. In addition, we place cookies that track your surfing behaviour so that we can offer you tailor-made content and advertisements. When you first visited the website of Charlotte Labee, she already informed you about these cookies and asked your permission to place them. You can unsubscribe from cookies by configuring your internet browser in such a way that it no longer saves any cookies. In addition, you can delete all information previously stored through your browser settings. On the website of the Consumentenbond you can read how to delete cookies.
Charlotte Labee makes use of Analystics cookies, which do not allow the surfing behaviour of individuals but of large numbers of visitors to be anonymously processed into graphs and patterns that help her to improve and optimise her website. Google Analystics is a service of the American company Google. Through the website of Charlotte Labee, a cookie is placed by Google. This allows Charlotte Labee to track and get reports about how visitors use the website of Charlotte Labee. Google may provide this information to third parties if Google is legally required to do so, or if third parties process the information on Google's behalf. Charlotte Labee has no influence on this. Charlotte Labee has not allowed Google to use the information obtained for other Google services.
Google anonymises the information collected as far as possible. Your IP address is not transmitted. The information is transferred to Google and stored on servers in the United States. Google claims to adhere to the Privacy Shield principles, thus ensuring an adequate level of protection for the processing of any personal data.
If you do not wish to be included in our Google Analytics statistics, you can use the Google Analytics Opt-out Browser Add-on.Three types of cookies are used on the Charlotte Labee website:
-
Analytical cookies
Anonymous cookies to gain insight into the use and performance of the website. -
Functional cookies
Necessary cookies for the functioning of the website, such as cookies that ensure that the correct format images are called for your device. These cookies are also used to remember settings and preferences. -
Marketing cookies
Cookies used to track website visitors and collect information about their website behaviour.
-
Anonymous analytical cookies
Anonymous cookies are used to provide insight into the use and performance of the website. These are so-called analytical cookies. The most important and best-known tool for this is Google Analytics. Through Google Analytics, anonymous data about website visits to Charlotte Labee is collected. This information is used to make decisions about the design and optimization of the website, to make it as user friendly as possible. This information is stored by Google on servers in the United States. This data is also transferred to advertisers in order to gain insight into the effectiveness of their campaigns. If required by law, Google can also provide this information to third parties. Charlotte Labee has no influence on this. However, there is a conscious setting that Google is not allowed to use obtained data for other Google services.
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Which party sets the cookie? |
Names of the cookie |
Description |
How long is the cookie kept? |
|
Charlottelabee.com |
ASP.NET_SessionID |
Session cookie to recognise your browser, provide the correct resolution, return to your browser, save keywords. |
Deleted at end of session |
|
Google Analytics |
__utma, __utmb, __utmc, __utmv, __utmz, __utmx, __utmxx |
(Session) cookies are placed to gain a better insight into the behaviour of visitors to this website. This subsequently improves the user experience on this website and on other channels used by this website. |
Maximum 2 years |
|
Google Maps |
NID, PREF, SNID |
With the help of Google Maps, detailed information about the organisation's location is displayed on the contact page. |
Maximum 2 years |
-
Functional Cookies
The blogs on this website contain buttons that allow you to share these pages on Facebook, Twitter or LinkedIn. Behind these buttons is a piece of code (cookie) from the parties concerned. Charlotte Labee has no influence on what these parties do with the collected data. For this you can consult the privacy statements of the parties themselves: Facebook, Twitter and LinkedIn.
|
Which party sets the cookie? |
Names of the cookie |
Description |
How long is the cookie kept? |
|
|
bcookie [x2] |
Used by the social networking service, LinkedIn, to track the use of embedded services. |
Maximum 2 years |
|
|
bscookie |
Used by the social networking service, LinkedIn, to track the use of embedded services. |
Maximum 2 years |
|
|
leo_auth_token |
Used by the social networking service, LinkedIn, to track the use of embedded services. |
Deleted at end of session |
|
|
lidc |
Used by the social networking service, LinkedIn, to track the use of embedded services. |
Deleted at end of session |
|
|
visit |
Used by the social networking service, LinkedIn, to track the use of embedded services. |
Maximum 2 years |
|
|
tr |
Used by Facebook |
Deleted at end of session |
|
|
metrics_token |
Not classified |
55 days |
|
|
personalization_id |
Not classified |
Maximum 2 years |
|
|
tfw_exp |
Not classified |
Deleted at end of session |
-
Marketing Cookies
Advertising partners may use tracking pixels or similar techniques to measure the success of the sponsored posts or other advertising products they use. In this case, this is the use of the Facebook Pixel, a tracking code from Facebook.
Your rights as a data subject
As a data subject, you have a number of rights with regard to the personal data we process about you:
- You have the right to inspect the personal data that Charlotte Labee processes;
- You have the right to have such personal data corrected or deleted;
- right to object to the use of personal data for marketing;
- You have the right to withdraw your consent for data processing or to object to the processing of your personal data by Charlotte Labee;
- You have the right to data portability. This means that you can request us to send the personal data we have on you in a computer file to you or another organisation named by you.
You can send a request for access, correction, deletion, data modification or request to withdraw your consent or objection to the processing of your personal data to info@charlottelabee.com.
To make sure that the request for inspection was made by you, Charlotte Labee asks you to send a copy of your proof of identity with the request. Please make sure that your passport photo, passport number and Citizen Service Number (BSN) are blacked out in this copy. This is to protect your privacy. Charlotte Labee will always respond within 4 weeks to your request.
Right to complain to supervisor
If you have a complaint about the processing of your personal data, Charlotte Labee would like to hear it. You can contact Charlotte Labee about this. Charlotte Labee also wants to point out that you have the possibility to file a complaint with the national supervisory authority, the Autoriteit Persoonsgegevens. You can do that here.
Security of personal data
Charlotte Labee takes the protection of your personal data seriously and takes, in accordance with the law, appropriate technical and organizational measures to prevent abuse, loss, unauthorized access, unwanted disclosure and unauthorized changes. This means (among other things) that the data will only be processed for the purpose for which they were obtained and in a proper/careless manner in accordance with the law and this privacy policy.
- Your personal data can only be viewed by persons working for Charlotte Labee, unless otherwise stated in this privacy policy. All your personal data are protected against unauthorised access. The security consists of:
- from having a personal password for each person working for Charlotte Labee to log into the digital system;
- clean desk policy;
- Use of SSL connection;
- to store data in a password-protected Cloud.
If you have the impression that your data is not properly secured or there are indications of abuse, please contact Charlotte Labee. If, despite the measures taken, there is a data leak, Charlotte Labee has a procedure for the proper registration or reporting of this.
Changes to privacy policy
Charlotte Labee has the right to change this privacy policy. Each adjustment will be published on this page. Please visit this page regularly to check whether the privacy policy has been amended.
Contact details Charlotte Labee
Address: Theodoor Colenbranderhof 3, 3059LS Rotterdam
E-mail address: Info@charlottelabee.com
Deze pagina is voor het laatst aangepast op 20 maart 2023