Charlotte Labee believes it is important for you to know what personal data it collects and how it uses it. Charlotte Labee is responsible for the processing of personal data as reflected in this privacy policy. She complies with the applicable Dutch privacy legislation: Algemene Verordening Gegevensbescherming (AVG). This privacy policy applies to all personal data Charlotte Labee processes from its website visitors, customers, suppliers and personal data provided to Charlotte Labee.

Charlotte Labee collects personally identifiable information in the following ways:

• you use the services of Charlotte Labee;
• you have an agreement with Charlotte Labee;
• you visit Charlotte Labee's website;
• you open the newsletters sent by Charlotte Labee;
• you contact Charlotte Labee;
• you fill out the contact form on the website;
• you book a training or education course through Charlotte Labee's website;
• you book a ticket for one of the performances.

What personal data does Charlotte Labee process?

Charlotte Labee processes your personal data because you use her services, have an agreement with her and/or because you provide it to Charlotte Labee yourself. Below you will find an overview of the personal data Charlotte Labee processes:

• first name and surname;
• e-mail address;
• telephone number;
• Address data (Street name, Postcode & Town);
• date of birth;
• other personal data that you actively provide, for example, in your correspondence or that you provide to us by telephone;
• Payment details, such as IBAN number;
• when you visit Charlotte Labee's website, it automatically collects data sent to Charlotte Labee by your computer, mobile device or other device you use to visit this website. This data, includes but is not limited to:

Charlotte Labee has no intention of collecting personal data from persons under the age of 16. Unless they have permission from their parents or guardian.

Charlotte Labee does not collect more personal information than is necessary to provide a good service. If you do not want to provide certain personal data then this may result in Charlotte Labee not being able to provide the (requested) services.

Purposes and bases of personal data processing

Charlotte Labee processes personal data for the following purposes:

• Provision of services: in connection with entering into a contract Charlotte Labee collects and uses the necessary personal information to make an offer, to conclude and carry out the contract and/or to give advice;
• When you contact Charlotte Labee through the contact form on the website and/or place an order on the website;
• To call or e-mail you if necessary to perform the services;
• For sending one or more emails related to the agreement and/or services;
• For (occasional) publicizing a product, service, tip, skill, etc.
• For fulfilling legal obligations.

Automated decision-making

Charlotte Labee does not make decisions on the basis of automated processing that could have (significant) consequences for people. These decisions are made by computer programs or systems, without a human being (for example an employee of Charlotte Labee) being involved.

Storage periods

Charlotte Labee stores your personal data no longer than strictly necessary to realize the purposes for which your personal data are collected. Charlotte Labee uses a period of 2 years after the end of the agreement or service and/or invoice. After that, the personal data will be destroyed or anonymized. The law may prescribe a different retention period. If so, Charlotte Labee will adhere to the prescribed statutory retention period. In that case, only specific personal data will be retained for the statutory retention period.

Sharing of personal data with third parties

Charlotte Labee shares your personal information with various third parties such as:

• this is necessary for the performance of the agreement and/or the provision of the services;
• you have given your consent to do so;
• To comply with any legal obligation.

With companies that process your data on behalf of Charlotte Labee, Charlotte Labee enters into a processor agreement to ensure the same level of security and confidentiality of your data. Charlotte Labee remains responsible for this processing. In addition, Charlotte Labee provides your personal data to other third parties. We only do this with your express permission. Charlotte Labee has concluded processing agreements with Google (in connection with Google Analystics), its newsletter system, its accounting or invoicing system and its hosting provider.

Charlotte Labee does not sell your personal data to third parties. If Charlotte Labee wishes to process your personal data for commercial purposes, it will only do so after receiving your explicit consent. You can then withdraw this consent at any time without giving reasons.

Cookies or similar techniques, used by Charlotte Labee

Charlotte Labee uses functional and tracking cookies. A cookie is a small text file that is stored in the browser of your computer, tablet or smartphone when you visit this website for the first time.

Charlotte Labee uses cookies with a purely technical functionality. These ensure that the website works properly and that, for example, your preferences are remembered. These cookies are also used to make the website work properly and to optimize it. In addition, we place cookies that track your browsing behavior so that we can offer tailored content and advertisements. During your first visit to the Charlotte Labee website, we have already informed you about these cookies and asked your permission to place them. You can opt out of cookies by setting your internet browser to no longer store cookies. In addition, you can also delete any information previously stored through your browser settings. You can find out how to delete cookies on the Consumers' Association website.

Charlotte Labee uses Analytics cookies that not the browsing behavior of individuals but of large numbers of visitors are anonymously processed into graphs and patterns that help her to improve and optimize her website. Google Analytics a service of the American company Google. Through Charlotte Labee's website, a cookie is placed by Google. This allows Charlotte Labee to track and receive reports on how visitors use the Charlotte Labee website. Google may provide this information to third parties if Google is legally required to do so, or insofar as third parties process the information on Google's behalf. Charlotte Labee has no influence on this. Charlotte Labee has not allowed Google to use the obtained information for other Google services.

Google anonymizes the collected information as much as possible. Your IP address is not given. The information is transferred to Google and stored on servers in the United States. Google states to adhere to the Privacy Shield principles In this way there is an appropriate level of protection for the processing of any personal data.

If you do not wish to be included in our Google Analytics statistics you can use the Google Analytics Opt-out Browser Add-on. Three types of cookies are used on the Charlotte Labee website:

1. Analytical cookies
   Anonymous cookies to gain insight into the use and performance of the website.
2. Functional cookies
   Necessary cookies for the functioning of the website, such as cookies that ensure that the correct format images are called for your device. These cookies are also used to remember settings and preferences.
3. Marketing cookies
   Cookies used to track website visitors and collect information about their website behaviour.
4. Anonymous analytical cookies
   Anonymous cookies are used to gain insight into the use and performance of the website. These are so-called analytical cookies. The most important and well-known tool for this is Google Analytics. Through Google Analytics, anonymous data about the website visits on Charlotte Labee are collected. This information is used to make decisions about the design and optimization of the website, to make it as user-friendly as possible. This information is stored by Google on servers in the United States. This data is also transmitted to advertisers to gain insight into the effectiveness of their campaigns. If required by law, Google may also provide this information to third parties. Charlotte Labee has no further influence on this. However, it is consciously stated that Google has no permission to use obtained data for other Google services. The entire Google privacy policy can be found here.

Which party sets the cookie?

Names of the cookie

Description

How long is the cookie kept?

Charlottelabee.com

ASP.NET_SessionID

Session cookie to recognise your browser, provide the correct resolution, return to your browser, save keywords.

Deleted at end of session

Google Analytics 

__utma, __utmb, __utmc, __utmv, __utmz, __utmx, __utmxx

(Session) cookies are placed to gain a better insight into the behaviour of visitors to this website. This subsequently improves the user experience on this website and on other channels used by this website.

Maximum 2 years

1. Functional Cookies
   Below the blogs on this website are buttons that allow you to share these pages on Facebook, Twitter or LinkedIn. Behind these buttons is a piece of code (cookie) from the relevant parties. Charlotte Labee has no influence on what these parties do with the collected data. For this you can consult the privacy statements of the parties themselves: Facebook, Twitter and LinkedIn.

Which party sets the cookie?

Names of the cookie

Description

How long is the cookie kept?

LinkedIn

bcookie [x2]

Used by the social networking service, LinkedIn, to track the use of embedded services.

Maximum 2 years

LinkedIn

bscookie

Used by the social networking service, LinkedIn, to track the use of embedded services.

Maximum 2 years

LinkedIn

leo_auth_token

Used by the social networking service, LinkedIn, to track the use of embedded services.

Deleted at end of session

LinkedIn

lidc

Used by the social networking service, LinkedIn, to track the use of embedded services.

Deleted at end of session

LinkedIn

visit

Used by the social networking service, LinkedIn, to track the use of embedded services.

Maximum 2 years

Facebook

tr

Used by Facebook

Deleted at end of session

Twitter

metrics_token

Not classified

55 days

Twitter

personalization_id

Not classified

Maximum 2 years

Twitter

tfw_exp

Not classified

Deleted at end of session

1. Marketing Cookies
   Advertising partners may use tracking pixels or similar techniques to measure the success of the sponsored posts or other advertising products they use. In this case, this includes the use of the Facebook Pixel, a tracking code from Facebook and Instagram, a LinkedIn Pixel and the Google Pixel for Google ads. In addition, we use Datatrics to make online shopping and browsing through our sites more attractive to you.

Your rights as a data subject

As a data subject, you have a number of rights regarding the personal data we process about you:

• You have the right to see the personal data Charlotte Labee processes;
• You have the right to have that personal data corrected or deleted;
• Right to oppose the use of personal data for marketing;
• You have the right to withdraw your possible consent to data processing or object to the processing of your personal data by Charlotte Labee;
• You have the right to data portability. This means that you can submit a request to us to send the personal data we hold about you in a computer file to you or another organization named by you.

You can send a request for access, correction, deletion, data modification or request to withdraw your consent or objection to the processing of your personal data to info@charlottelabee.com.

Right to complain to supervisor

If you have a complaint about the processing of your personal data, Charlotte Labee would like to hear it. You can contact Charlotte Labee about this. Charlotte Labee also wants to point out that you have the possibility to file a complaint with the national supervisory authority, the Autoriteit Persoonsgegevens. You can do that here.

Security of personal data

Charlotte Labee takes the protection of your personal data seriously and takes, in accordance with the law, appropriate technical and organizational measures to prevent abuse, loss, unauthorized access, unwanted disclosure and unauthorized changes. This means (among other things) that the data will only be processed for the purpose for which they were obtained and in a proper/careless manner in accordance with the law and this privacy policy.

• Your personal data can only be viewed by persons working for Charlotte Labee, unless otherwise specified in this privacy policy. All your personal data will be secured against unauthorized access. The security consists of:
• Having a personal password for each person working for Charlotte Labee to log into the digital system;
• clean desk policy;
• Use of SSL connection;
• to store data in a password-protected Cloud.

If you have the impression that your data is not secure or that there are indications of abuse, please contact Charlotte Labee. If, despite the measures taken, there is a data breach, Charlotte Labee has a procedure for the proper registration or reporting of this.

Changes to privacy policy

Charlotte Labee has the right to change this privacy policy. Each adjustment will be published on this page. Please visit this page regularly to check whether the privacy policy has been amended.

Contact details Charlotte Labee

Address: Theodoor Colenbranderhof 3, 3059LS Rotterdam
E-mail address: Info@charlottelabee.com

This page was last modified on 19 April 2023